Hand wearing a slim gold ring with a pear-shaped stone resting on warm desert sand

Help & FAQ

Frequently asked questions

The jewellery

How should I care for my piece?

To keep the gold bright, put your jewellery on after perfume, lotion and hairspray, and take it off to swim, shower or exercise. Store each piece on its own, away from moisture, and wipe it gently with a soft, dry cloth.

What is gold vermeil?

A layer of 24K gold, 2.5 microns thick, over 925 sterling silver. Ash for silver, Oro for gold. It wears like fine jewellery without the price of solid gold, and once your first year has passed, we can replate it to bring the gold back.

Are your diamonds real?

Yes. Every diamond we set is lab-grown. It is chemically, physically and optically the same as a mined diamond, grown above ground.

Orders

How long does shipping take?

Every order is dispatched within 1 to 3 business days. Shipping within India is free and insured. International shipping is shown at checkout.

How can I track my order?

You will receive a shipping confirmation email with tracking details once your order is dispatched. You can use the tracking link to monitor delivery at any time.

Delivery & Returns

Do you ship internationally?

Yes. The cost is shown at checkout. Customs duties and import taxes are charged by your country rather than by us.

What is your return policy?

Every piece, earrings included, may be returned within 7 days of delivery, unworn and in its original packaging.

Every piece also carries a one-year warranty against manufacturing faults.

Cared for, for years

OUR PROMISE

Cared for, for years

Every Ash & Oro piece is guaranteed against manufacturing faults for one year from delivery. After that, we replate the gold at a minimal price, so it lasts as long as you want to wear it.

Write to us

Questions about a piece, a size or a gift? Send us a message and we will reply personally.

ON INSTAGRAM

Model in a burgundy knit driving, wearing the Marea Fan Earring
Model in a cream blazer against sandstone, wearing Ribbon Drops
Model in profile on a Paris street, wearing Swirl Studs
Model in a printed wrap top in a sunlit doorway, wearing Elara Drops
Model in a pale blue knit on a sunny terrace, wearing the Seraphine Lariat
Model in an olive top on a Paris street, wearing the Seraph Arc earring
Model in a cream blouse on a marble terrace, wearing Mosaic Drops
Model in profile at the sea, wearing Emera Drops
Free insured shipping

Free insured shipping

Across India, dispatched in 1 to 3 business days

One-year warranty

One-year warranty

Repairs for manufacturing faults in the first year, replating after that

Talk to us

Talk to us

Questions about a piece? Write to us and we will answer personally

DGLA certified

DGLA certified

Every piece comes with its DGLA certificate