Terms of service

These terms apply when you use this site or buy from it. By doing either, you accept them. The site is run by Ash & Oro of Mumbai, Maharashtra, India ("we", "us").

What our jewellery is made of

Our pieces are set with lab-grown diamonds in gold vermeil over 925 sterling silver. Where a piece has coloured stones, they are lab-made coloured stones, and its page says so. Stone counts, cuts and carat weights are stated as accurately as we can. Metal weights are approximate.

We photograph every piece as faithfully as we can, but colour varies from screen to screen. Vermeil is a layer of gold over silver, and like all gold it softens gently with years of wear. That's part of its character.

Availability

Our pieces are made in small numbers. If two people order the last one at the same moment, the first completed order is fulfilled and the other is refunded in full.

Prices

Prices are in Indian rupees and include applicable taxes unless checkout shows otherwise. International shipping, and any duties your country charges, are extra. Prices may change, but never on an order you've already placed. If a price is ever shown in error, we'll contact you before dispatch, and you can pay the correct price or cancel for a full refund.

Your order

Placing an order is an offer to buy, which we accept when we dispatch it. If we can't fulfil an order, for instance because a piece is no longer available, we'll refund you in full.

Returns, shipping and warranty

Our Returns, refunds & warranty and Shipping policies form part of these terms.

Our designs

The designs, photographs and words on this site belong to Ash & Oro and may not be copied or reused without our written permission. Please use the site lawfully and don't interfere with how it works.

Liability

Nothing here limits your rights under the Consumer Protection Act, 2019, or any other law that protects you. Beyond those rights, our liability for an order is limited to the price you paid for it.

Privacy

How we look after your personal information is set out in our Privacy policy.

If something goes wrong

Write to Sneh Vadhani at hello@ashandoro.com or call +91 98199 19101. We acknowledge every complaint within 48 hours and aim to resolve it within a month.

Governing law

These terms are governed by the laws of India, and any dispute falls under the courts of Mumbai, Maharashtra.

Changes

We may update these terms from time to time. The version shown here when you place an order is the one that applies to it.