Shipping policy

Every piece is finished and waiting in our studio, so your order leaves us quickly, insured from our door to yours.

Dispatch

Orders are packed by hand and dispatched within 1 to 3 business days. Orders placed on a Sunday or public holiday leave us from the next business day.

Within India

Shipping is free on every order, insured and tracked. Most parcels arrive within 3 to 7 business days of dispatch, depending on your city.

Worldwide

We ship internationally, and the cost for your country is shown at checkout before you pay. International parcels are insured and tracked, and usually arrive within 7 to 14 business days of dispatch.

Customs duties and import taxes are set by your country and aren't included in our prices. They're paid by the recipient on arrival. We always declare the full value of a parcel and never mark it as a gift.

Tracking

We'll email your tracking number the moment your order ships. It can take up to a day to start updating.

Insured in transit

If a parcel is lost or arrives damaged, email us within 7 days of its expected delivery date. We'll replace the piece where we can, or refund you in full.

Delivery details

Please check your address and phone number at checkout. A signature may be needed on delivery. If a parcel comes back to us because of an address error, we'll be in touch to send it again, and the cost of re-sending is yours.

Questions

Write to hello@ashandoro.com with your order number. We reply personally.